Rolls-Royce is looking to improve capability and provide faster front-line support for over 750 engines in a range of aircraft used by the defence as well as commercial aircraft such as the C-130J, Hawk advanced jet, Embraer and Jaguar, among others.
Shaun Agle, vice-president (customer services), India defence, said the new service delivery centre will be able to deliver real-time solutions through MRO (maintenance repair and overhaul), provide first and second line of support, have field service representatives, manage the health of the fleet, manage supply chains and collaborate with the armed forces.
India is the last remaining user of the Jaguar type of aircraft and is one of the largest users of the Hawk, the company said, while trying to highlight the need for a local presence.
The SDC will have at least 10 specialized engineers and service personnel to find localised solutions specific to India. The SDC is based on the model operated by the company at Marham in the UK and Kingsville in the US.
The company did not quantify the reduction in time or cost that would result from setting up the local SDC, which will do the work that would otherwise have been referred to Bristol, UK.
Last year, Indian customers raised 138 issues, according to the company, which were referred to Bristol.
Rolls Royce has over 1,600 engineers based in India who help provide solutions for the UK-based company’s global customers, Kishore Jayaraman, president, India and South Asia, said.